We offer a broad range of psychosocial services. We are equipped to provide crisis intervention and individual counseling. We also help people to register for German courses, provide referrals and accompany people to health care services available to uninsured individuals ( e.g., AmberMed clinic and a gynecologist who works with us). We accompany people to various official offices, help with the registration for social insurance, and can advise concerning the record-keeping requirements which were enacted in 2016
We are currently able to offer translation services (by appointment only) in the following languages (primarily through volunteer staff workers):
Every Thursday afternoon, we hold our Heart Works “TreffPunkt” (drop-in center), where people who are just looking to have a place to go for a cup of coffee or are seeking support and advice can simply drop by without any appointment. Other appointments, such as a doctor’s visit, require a scheduled appointment.
Our program entitled “Education for Integration” takes place at the same time as Treffpunkt every other week. This program is geared towards asylum-seeking women. We want to support them in their efforts to achieve an official asylum status in Austria. Our main objective is to foster empowerment, and it accordingly requires a tremendous amount of personal commitment and engagement from the participants. The prerequisites for this program include an initial interview and placement in a German course if one is not already being attended. In addition, each participant receives psychosocial counseling. Our schooling program includes topics like self-empowerment, HIV prevention, politics (e.g, democracy, EU, Nigeria), Austria, health, and child rearing.
We at Heart Works walk beside those who are seeking to exit prostitution. We procure a safe shelter for them, support them as they consider other job possibilities, help them to return to their homeland, if that is what they want and put them in contact with a partner organization there. We offer our counseling and support on a long-term basis—even long after they have left prostitution and have begun a new life.
Our Self-Empowerment Training (SET) is part of the long-term care we offer. As a result of what many people who have been in prostitution have experienced, they often confront specific challenges as they attempt to enter into the “normal” work environment with regular work hours, performance expectations, team work, etc. In addition to its standard components, SET includes topics such as handling sex discrimination at the work place, establishing a sense of one’s self, self-assertion, and boundary setting.